Love it or hate it social media, including Facebook, Twitter, Instagram to name but a few, is here to stray. So the old adage “If you can’t beat them, join them” rings true. We asked Social Media Marketing Specialist, Jodie Klein for her top tips to improve how your small business uses Facebook.
1. Spruce up your page
With just a small effort at housekeeping on your Page, you can make a big difference. Make sure that your business information is all up to date, including contact details and hours of business. It’s also a good idea to update your Page’s cover photo. Using either approriate seasonal images or Small Business themed images show that you care about your business and your fans and these little steps let visitors to your page know that it is an active extension of your business.
2. Post regularly
Maintaining a steady rhythm of posts can help keep your business in your customers minds. This is particulalry important in the days leading up to a big event. Be sure to highlight your best merchandise or services, but don’t forget not to restrict yourself to just self-promotional posts. There is great benefit in posting content that gives people some kind of extra value, such as highlighting other great businesses either nearby or taking part in the same event. Sharing interesting and informative content that relates to your business is also important.
3. Create photo and video Page posts
They say a picture tells a thousand words. Posting great photo or video content is an easy way to make your business come alive on Facebook. Photo or video posts generally have good levels of engagement and can become a key part of an ongoing relationship with your customers. If you can combine quirky motion graphics or whiteboard videos (such as these) with your marketing strategy you have the potential to go viral. Another idea is to create a photo album with images of products that people can preview before coming into the shop, a sort of shop-window. It might be worth appointing a video production company Leeds or UK wide. Visit manto.tv for more information.
4. Try an Offer
Posting special offers or discounts is a fantastic way of offering your customers even more value. You can start by offering a discount to people that mention Facebook when they come into your shop, or if your a web-based business, people who “Like” your page.
Or, if you’re looking for more reach, you could subscribe to Facebook Offers which make it easy for you to distribute your promotions to an audience beyond your fan base. Redeeming these is simple for your customers too, making them more likely to participate.
5. Boost your important posts
Boosted Posts can help you reach wider audiences with greater accuracy. Simply enter whatever amount you can set aside for the promotion and Facebook will tell you instantly how many people your post will reach. Boosted Posts also has a built in feature which allows you to make sure the right people are seeing your posts. For example, you can direct your posts toward people who live nearby, or to people of the right demographic.
However you choose to use it Facebook is here to stay and with the right amount of effort and input from you, it could seriously improve not onlu how you engage with your customers, but the number of people who come to you.